QUOTATION AND INSTALLATION PROCESS

Our trained stairlift consultants are always on hand to discuss your requirements, assess your needs and personally see your enquiry through to the end. Our consultants will be happy to visit your home at a time convenient to you. Alternatively our consultants are able to provide an initial over-the-phone quotation, see below for more details.

Over the phone quotation

Experience has taught us that many customers are nervous about dealing with a new project where they may only have a very limited knowledge, and are concerned about having to avoid the pushy approach which our industry sadly has a reputation for.

Multicare are trying to be different, we are happy to guide you through on a step by step basis.

We will help you when you are providing the information that we need when explaining the configuration of the staircase, this will allow us to provide you with the accurate guidance and the choices on the stairlift availble to suit your needs, allowing you the customer time to build knowledge on our stairlifts and confidence in Multicare
Home staircase survey

When requested one of our trained stairlift consultants will come to your home where they will assess your needs, measure your staircase and confirm which stairlift would suit you needs best. They will be able to answer any questions or concerns you might have about the stairlift and how it will work for you.

The consultant will then give you a fixed quotation for the complete project.

Most staircase surveys are quick and easy to perform. If your staircase is more complex with intermediate landings, fan  or a spiral stairs  for example, the survey will be conducted quickly with Multicare’s eSurvey system.

As part of our commitment to customer service, our trained stairlift consultant may wish to conduct a User Assessment at the same time as conducting the Staircase Survey.

Design and installation

Multicare trained technicians will install your stairlift at a time convenient to you and with the minimum of fuss usually completed within a day.

Our Technicians will leave your property exactly as they find it and clean up after themselves.

Before they leave, they test the stairlift thoroughly, ensure it is working perfectly and show you exactly how to operate it.
We will also give you a manual which shows you step-by-step how to use the stairlift and contact details.

Quote without a visit: Call us on 0800 833 439